Refund Policy

This Refund Policy outlines how we handle returns and refunds for purchases made on our website (www.slinzy.com).

Clarification on Shipping Responsibilities:

  • The policy correctly states that the customer is responsible for return shipping costs.

  • It also indicates that if the customer receives a refund, the cost of return shipping will be deducted from the refund, which is a common practice.

  • It mentions that shipping costs are non-refundable, which is standard.

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Timely Refunds and Exchanges:

  • The policy outlines the process for refunds, including the steps of notifying the customer upon receipt of the returned item and the timeframe for processing the refund.
  • It also mentions the possibility of exchanges for defective or damaged items.

Gift Returns:

It explains the procedure for returning gifts and the respective actions depending on whether the item was marked as a gift or not.

 

30-Day Return Policy:

The policy sets a clear timeframe for returns (30 days) and outlines the conditions under which returns are accepted or rejected, such as the item being unused and in its original condition.

Communication Channels:

It provides a contact email address (support@slinzy.com) for customers to reach out for assistance, which is helpful.

Shipping Recommendations for Higher Value Items:

It advises customers to consider using trackable shipping services or purchasing shipping insurance for items over $75, which is a practical suggestion to ensure the safe return of valuable items.

Do you still have any questions?"

For any questions or assistance regarding returns and refunds, please don't hesitate to contact us at support@slinzy.com. We're here to ensure a seamless experience with Slinzy®!